White screen on installation

PeteSCCS · 10 January 2014 12:51

Hi,

SuiteCRM version 7.0.1
PHP Version 5.4.21

I’m getting to the end of the installation process and then seeing a white screen with the following errors:


Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in /home/_xxx_/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php on line 1110

Strict Standards: Declaration of Person::create_export_query() should be compatible with SugarBean::create_export_query($order_by, $where) in /home/_xxx_/public_html/SuiteCRM/include/SugarObjects/templates/person/Person.php on line 41

Strict Standards: Declaration of User::retrieve() should be compatible with Person::retrieve($id = -1, $encode = true, $deleted = true) in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of User::create_export_query() should be compatible with Person::create_export_query(&$order_by, &$where, $relate_link_join = '') in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of User::create_new_list_query() should be compatible with SugarBean::create_new_list_query($order_by, $where, $filter = Array, $params = Array, $show_deleted = 0, $join_type = '', $return_array = false, $parentbean = NULL, $singleSelect = false, $ifListForExport = false) in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of User::list_view_parse_additional_sections() should be compatible with SugarBean::list_view_parse_additional_sections(&$list_form) in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of Currency::retrieve() should be compatible with SugarBean::retrieve($id = -1, $encode = true, $deleted = true) in /home/_xxx_/public_html/SuiteCRM/modules/Currencies/Currency.php on line 236

Strict Standards: Non-static method UploadStream::register() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/entryPoint.php on line 181

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/_xxx_/public_html/SuiteCRM/include/SugarLogger/LoggerManager.php on line 73

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/_xxx_/public_html/SuiteCRM/include/SugarLogger/SugarLogger.php on line 118

Warning: Cannot modify header information - headers already sent by (output started at /home/_xxx_/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php:1110) in /home/_xxx_/public_html/SuiteCRM/install/complete_install.php on line 4

Strict Standards: Non-static method LogicHook::initialize() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/utils.php on line 3014

Strict Standards: Non-static method Tracker::logPage() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/utils.php on line 3025

Strict Standards: Declaration of MysqlManager::checkQuery() should be compatible with DBManager::checkQuery($sql, $object_name = false) in /home/_xxx_/public_html/SuiteCRM/include/database/MysqlManager.php on line 1497

I unzipped version 7.0.1 in my webspace, and as my host is running suPHP, prior to installation I set all folders to 755 and all files to 644

If I try to reload the SuiteCRM index.php file in the browser, I get the following errors (more Strict Standards and also one additional Warning):

There are no entries in the server error log or the sugarcrm.log file.


Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in /home/_xxx_/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php on line 1110

Strict Standards: Declaration of Person::create_export_query() should be compatible with SugarBean::create_export_query($order_by, $where) in /home/_xxx_/public_html/SuiteCRM/include/SugarObjects/templates/person/Person.php on line 41

Strict Standards: Declaration of User::retrieve() should be compatible with Person::retrieve($id = -1, $encode = true, $deleted = true) in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of User::create_export_query() should be compatible with Person::create_export_query(&$order_by, &$where, $relate_link_join = '') in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of User::create_new_list_query() should be compatible with SugarBean::create_new_list_query($order_by, $where, $filter = Array, $params = Array, $show_deleted = 0, $join_type = '', $return_array = false, $parentbean = NULL, $singleSelect = false, $ifListForExport = false) in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of User::list_view_parse_additional_sections() should be compatible with SugarBean::list_view_parse_additional_sections(&$list_form) in /home/_xxx_/public_html/SuiteCRM/modules/Users/User.php on line 41

Strict Standards: Declaration of Currency::retrieve() should be compatible with SugarBean::retrieve($id = -1, $encode = true, $deleted = true) in /home/_xxx_/public_html/SuiteCRM/modules/Currencies/Currency.php on line 236

Strict Standards: Non-static method UploadStream::register() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/entryPoint.php on line 181

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/_xxx_/public_html/SuiteCRM/include/SugarLogger/LoggerManager.php on line 73

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/_xxx_/public_html/SuiteCRM/include/SugarLogger/SugarLogger.php on line 118

Strict Standards: Declaration of MysqlManager::checkQuery() should be compatible with DBManager::checkQuery($sql, $object_name = false) in /home/_xxx_/public_html/SuiteCRM/include/database/MysqlManager.php on line 1497

Strict Standards: Declaration of TemplateTextArea::get_db_default() should be compatible with TemplateField::get_db_default($modify = false) in /home/_xxx_/public_html/SuiteCRM/modules/DynamicFields/templates/Fields/TemplateTextArea.php on line 93

Strict Standards: Declaration of TemplateMultiEnum::get_db_default() should be compatible with TemplateField::get_db_default($modify = false) in /home/_xxx_/public_html/SuiteCRM/modules/DynamicFields/templates/Fields/TemplateMultiEnum.php on line 163

Strict Standards: Declaration of TemplateRadioEnum::get_db_default() should be compatible with TemplateField::get_db_default($modify = false) in /home/_xxx_/public_html/SuiteCRM/modules/DynamicFields/templates/Fields/TemplateRadioEnum.php on line 133

Strict Standards: Declaration of ParserLabel::handleSave() should be compatible with ModuleBuilderParser::handleSave($file, $view, $moduleName, $defs) in /home/_xxx_/public_html/SuiteCRM/modules/ModuleBuilder/parsers/parser.label.php on line 43

Strict Standards: Declaration of UndeployedRelationships::findRelatableModules() should be compatible with AbstractRelationships::findRelatableModules($includeActivitiesSubmodules = true) in /home/_xxx_/public_html/SuiteCRM/modules/ModuleBuilder/parsers/relationships/UndeployedRelationships.php on line 44

Strict Standards: Declaration of UndeployedRelationships::build() should be compatible with AbstractRelationships::build($basepath, $installDefPrefix, $relationships) in /home/_xxx_/public_html/SuiteCRM/modules/ModuleBuilder/parsers/relationships/UndeployedRelationships.php on line 44

Strict Standards: Non-static method LogicHook::initialize() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/entryPoint.php on line 236

Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /home/_xxx_/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php:1110) in /home/_xxx_/public_html/SuiteCRM/include/MVC/SugarApplication.php on line 594

Strict Standards: Non-static method LogicHook::initialize() should not be called statically, assuming $this from incompatible context in /home/_xxx_/public_html/SuiteCRM/include/MVC/SugarApplication.php on line 611

Warning: Cannot modify header information - headers already sent by (output started at /home/_xxx_/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php:1110) in /home/_xxx_/public_html/SuiteCRM/include/utils.php on line 2695

Strict Standards: Non-static method ControllerFactory::getController() should not be called statically, assuming $this from incompatible context in /home/_xxx_/public_html/SuiteCRM/include/MVC/SugarApplication.php on line 71

Strict Standards: Non-static method LogicHook::initialize() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/utils.php on line 3014

Strict Standards: Non-static method Tracker::logPage() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/utils.php on line 3025

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically in /home/_xxx_/public_html/SuiteCRM/include/utils/sugar_file_utils.php on line 362

Will · 10 January 2014 12:58

Hi Pete,

Please see the following link which details how to deal with strict standards. Does this help?

Thanks,

Will.

PeteSCCS · 10 January 2014 13:01

Thanks for the quick reply Will. I know I can turn off the error messages, but the real problem is that I getting the WSOD white screen of death at the end of the install process. I included the PHP error messages in case they could be of some help identifying the problem

Cheers
Pete

PeteSCCS · 10 January 2014 13:09

There’s also a Console error visible in Firebug, as follows:

ReferenceError: SUGAR is not defined

...<script>SUGAR.ajaxUI.loadContent('index.php?action=Login&module=Users');</script

ak1 · 10 January 2014 14:19

@Pete: Change the file permissions to 755. Also, set the permissions as 775 for these specific files/folders: cache, custom, modules, themes, data, upload, config_override.php

AK

PeteSCCS · 10 January 2014 14:31

hi AK,

Unfortunately that doesn’t help. I’m still getting the blank screen after setting permissions as you suggest.

Cheers
Pete

ak1 · 10 January 2014 14:42

Ah, that’s weird. Can you confirm that you have already followed Will’s advise to disable “display_errors” in your php.ini? The strict standards config is causing PHP to throw error messages before parsing the headers and that seems to be causing further issues.

PeteSCCS · 10 January 2014 16:18

Hi,

Disabling “display_errors” has fixed the problem. My apologies to Will, I had no idea that displaying errors could break a site in this way, although in retrospect it makes sense

Thanks all,
Pete

shields · 16 January 2014 16:25

I have followed the link regarding turning off error reporting in the php.ini file. No matter which settings I choose there is no change. I have changed the permissions as per this post |@Pete: Change the file permissions to 755. Also, set the permissions as 775 for these specific files/folders: cache, custom, modules, themes, data, upload, config_override.php

Which files however need to be changed to 755? Do the folders that require 775 need to be chmod recursively?

Will · 16 January 2014 16:29

Hi there,

We recommend the following permissions for your SuiteCRM instance:

sudo chown -R www-data:www-data .

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php

Thanks,

Will.

Will · 16 January 2014 16:30

You also need to restart your apache server after making changes to your php.ini. For example:

sudo service apache2 restart.

Thanks,

Will.

shields · 16 January 2014 17:55

Is there a reason why there are so many errors? I’ve run into a couple of strict standards errors with Joomla in the past but it’s always been a line or two. SuiteCRM just fills the entire page.

Matt · 16 January 2014 19:33

what version of php are you using?

shields · 16 January 2014 20:24

5.4.24

Did everything Will suggested above.

this is in our current php ini

memory_limit = 128M
post_max_size = 132M
upload_max_filesize = 132M

php_value display_errors 0 ;
php_value error_reporting 30719 ;

also tried it with:
error_reporting = off
error_reporting = E_ALL & ~E_DEPRECATED

As I stated previously, everything was working until we did a yum update and recompiled php with mcrypt.

Matt · 16 January 2014 20:44

try changing error_reporting to E_ALL & ~E_DEPRECATED & ~E_STRICT

then restart apache

shields · 16 January 2014 20:57

Same thing

Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in /home/shieldse/public_html/crm/include/SugarEmailAddress/SugarEmailAddress.php on line 1110

Strict Standards: Declaration of Person::create_export_query() should be compatible with SugarBean::create_export_query($order_by, $where) in /home/shieldse/public_html/crm/include/SugarObjects/templates/person/Person.php on line 41

Strict Standards: Declaration of User::retrieve() should be compatible with Person::retrieve($id = -1, $encode = true, $deleted = true) in /home/shieldse/public_html/crm/modules/Users/User.php on line 41

Strict Standards: Declaration of User::create_export_query() should be compatible with Person::create_export_query(&$order_by, &$where, $relate_link_join = ‘’) in /home/shieldse/public_html/crm/modules/Users/User.php on line 41

Strict Standards: Declaration of User::create_new_list_query() should be compatible with SugarBean::create_new_list_query($order_by, $where, $filter = Array, $params = Array, $show_deleted = 0, $join_type = ‘’, $return_array = false, $parentbean = NULL, $singleSelect = false, $ifListForExport = false) in /home/shieldse/public_html/crm/modules/Users/User.php on line 41

Strict Standards: Declaration of User::list_view_parse_additional_sections() should be compatible with SugarBean::list_view_parse_additional_sections(&$list_form) in /home/shieldse/public_html/crm/modules/Users/User.php on line 41

Strict Standards: Declaration of Currency::retrieve() should be compatible with SugarBean::retrieve($id = -1, $encode = true, $deleted = true) in /home/shieldse/public_html/crm/modules/Currencies/Currency.php on line 236

Strict Standards: Non-static method UploadStream::register() should not be called statically in /home/shieldse/public_html/crm/include/entryPoint.php on line 181

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/shieldse/public_html/crm/include/SugarLogger/LoggerManager.php on line 73

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/shieldse/public_html/crm/include/SugarLogger/SugarLogger.php on line 118

Strict Standards: Declaration of MysqlManager::checkQuery() should be compatible with DBManager::checkQuery($sql, $object_name = false) in /home/shieldse/public_html/crm/include/database/MysqlManager.php on line 1497

Strict Standards: Non-static method LogicHook::initialize() should not be called statically in /home/shieldse/public_html/crm/include/entryPoint.php on line 236

Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /home/shieldse/public_html/crm/include/SugarEmailAddress/SugarEmailAddress.php:1110) in /home/shieldse/public_html/crm/include/MVC/SugarApplication.php on line 594

Strict Standards: Non-static method LogicHook::initialize() should not be called statically, assuming $this from incompatible context in /home/shieldse/public_html/crm/include/MVC/SugarApplication.php on line 611

Warning: Cannot modify header information - headers already sent by (output started at /home/shieldse/public_html/crm/include/SugarEmailAddress/SugarEmailAddress.php:1110) in /home/shieldse/public_html/crm/include/utils.php on line 2695

Strict Standards: Non-static method ControllerFactory::getController() should not be called statically, assuming $this from incompatible context in /home/shieldse/public_html/crm/include/MVC/SugarApplication.php on line 71

Strict Standards: Non-static method LogicHook::initialize() should not be called statically in /home/shieldse/public_html/crm/include/utils.php on line 3014

Strict Standards: Non-static method Tracker::logPage() should not be called statically in /home/shieldse/public_html/crm/include/utils.php on line 3025

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically in /home/shieldse/public_html/crm/include/utils/sugar_file_utils.php on line 362

I should note this is not running on XAMPP or WAMP. This is on a Cpanel/WHM dedicated server with CentOS 6.5

Matt · 16 January 2014 20:59

is it def the right php.ini you are editing and does it re-define error_reporting after where you are setting it?

shields · 16 January 2014 21:03

It’s the php.ini file at the root of the /www directory for the hosting account.

I didn’t understand the second half of your question?

Here are the contents of the php.ini

memory_limit = 128M
post_max_size = 132M
upload_max_filesize = 132M

error_reporting=E_ALL & ~E_DEPRECATED & ~E_STRICT

Matt · 16 January 2014 21:14

is that all just those 4 lines?

shields · 16 January 2014 21:17

that’s it