im using a workflow to send updates to users if a help case case has a comment but when i insert $aop_case_updates_description into the email template it is doing some sort of word wrap e.g.
You’ve had an update to your case test3 (# 3) on 17-11-2014:
Admin Administrator said:
testing
Should have other words after “testing” but only shows the first word. i have tried it on the blank install and in my upgraded sugar install and getting the same problem
Using 7.4 and still is a problem. Truncates after first word has been parsed. Can someone tell me the php file that the function is located in and I will investigate wha’ts going on here. Great feature, but currently not real usable. Or you could make the case of forcing folks to login to see the information as some ticketing systems use.
Also, The current email template for user case changes has a variable $sugarurl which does not seem to be defined or resolves to a null value. Would be nice to fix this as well.