First of latest update all works well. Now the email to admin or operators are formatted to show all the html code.
Is it possible to avoid this to have email correctly formatted or only in html mode? How do this?
Hello,
Can you share a screenshot here? and when it happens.
see attachment
Hello
Can you share more details. like in which module of detailveiw this is ?. have you created any custom field to store & display this data? or this is default one.
Have you customized anything on that detailview, if yes what kind of changes ?
This issue happens on cases view. When I enter into edit cases, view is formatted well.
No modify I’ve done.
Hello,
Ok, Got it, I don’t know why suitecrm haven’t added code to parse html into Detailview.
You can achieve it, go to custom/modules/Cases/metadata/detailviewdefs.php, if it doesn’t exist copy modules/Cases/metadata/detailviewdefs.php to custom/modules/Cases/metadata/detailviewdefs.php and find description field and write code as below.
0 =>
array(
'name' => 'description',
'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'html\'|strip_tags|url2html|nl2br}',
), Do quick repair & rebuild.
You are done!
Thank you so much for your support.
I’ve this code into detailviewdefs.php
$viewdefs ['Cases'] =
array (
'DetailView' =>
array (
'templateMeta' =>
array (
'form' =>
array (
'buttons' =>
array (
0 => 'EDIT',
1 => 'DUPLICATE',
2 => 'DELETE',
3 => 'FIND_DUPLICATES',
),
),
'maxColumns' => '2',
'widths' =>
array (
0 =>
array (
'label' => '10',
'field' => '30',
),
1 =>
array (
'label' => '10',
'field' => '30',
),
),
'useTabs' => true,
'tabDefs' =>
array (
'LBL_CASE_INFORMATION' =>
array (
'newTab' => true,
'panelDefault' => 'expanded',
),
'LBL_AOP_CASE_UPDATES' =>
array (
'newTab' => false,
'panelDefault' => 'expanded',
),
),
),
'panels' =>
array (
'lbl_case_information' =>
array (
0 =>
array (
0 =>
array (
'name' => 'case_number',
'label' => 'LBL_CASE_NUMBER',
),
1 => 'priority',
),
1 =>
array (
0 =>
array (
'name' => 'state',
'comment' => 'The state of the case (i.e. open/closed)',
'label' => 'LBL_STATE',
),
1 => 'status',
),
2 =>
array (
0 => 'type',
1 => 'account_name',
),
3 =>
array (
0 =>
array (
'name' => 'name',
'label' => 'LBL_SUBJECT',
),
),
4 =>
array (
0 => 'description',
),
5 =>
array (
0 => 'resolution',
),
6 =>
array (
0 =>
array (
'name' => 'assigned_user_name',
'label' => 'LBL_ASSIGNED_TO',
),
),
7 =>
array (
0 =>
array (
'name' => 'date_entered',
'customCode' => '{$fields.date_entered.value} {$APP.LBL_BY} {$fields.created_by_name.value}',
),
1 =>
array (
'name' => 'date_modified',
'label' => 'LBL_DATE_MODIFIED',
'customCode' => '{$fields.date_modified.value} {$APP.LBL_BY} {$fields.modified_by_name.value}',
),
),
),
'LBL_AOP_CASE_UPDATES' =>
array (
0 =>
array (
0 =>
array (
'name' => 'aop_case_updates_threaded',
'studio' => 'visible',
'label' => 'LBL_AOP_CASE_UPDATES_THREADED',
),
),
),
),
),
);
?>
Where I edit/add?
Hello,
Replace this code
$viewdefs ['Cases'] =
array (
'DetailView' =>
array (
'templateMeta' =>
array (
'form' =>
array (
'buttons' =>
array (
0 => 'EDIT',
1 => 'DUPLICATE',
2 => 'DELETE',
3 => 'FIND_DUPLICATES',
),
),
'maxColumns' => '2',
'widths' =>
array (
0 =>
array (
'label' => '10',
'field' => '30',
),
1 =>
array (
'label' => '10',
'field' => '30',
),
),
'useTabs' => true,
'tabDefs' =>
array (
'LBL_CASE_INFORMATION' =>
array (
'newTab' => true,
'panelDefault' => 'expanded',
),
'LBL_AOP_CASE_UPDATES' =>
array (
'newTab' => false,
'panelDefault' => 'expanded',
),
),
),
'panels' =>
array (
'lbl_case_information' =>
array (
0 =>
array (
0 =>
array (
'name' => 'case_number',
'label' => 'LBL_CASE_NUMBER',
),
1 => 'priority',
),
1 =>
array (
0 =>
array (
'name' => 'state',
'comment' => 'The state of the case (i.e. open/closed)',
'label' => 'LBL_STATE',
),
1 => 'status',
),
2 =>
array (
0 => 'type',
1 => 'account_name',
),
3 =>
array (
0 =>
array (
'name' => 'name',
'label' => 'LBL_SUBJECT',
),
),
4 =>
array (
0 =>
array(
'name' => 'description',
'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'html\'|strip_tags|url2html|nl2br}',
),
),
5 =>
array (
0 => 'resolution',
),
6 =>
array (
0 =>
array (
'name' => 'assigned_user_name',
'label' => 'LBL_ASSIGNED_TO',
),
),
7 =>
array (
0 =>
array (
'name' => 'date_entered',
'customCode' => '{$fields.date_entered.value} {$APP.LBL_BY} {$fields.created_by_name.value}',
),
1 =>
array (
'name' => 'date_modified',
'label' => 'LBL_DATE_MODIFIED',
'customCode' => '{$fields.date_modified.value} {$APP.LBL_BY} {$fields.modified_by_name.value}',
),
),
),
'LBL_AOP_CASE_UPDATES' =>
array (
0 =>
array (
0 =>
array (
'name' => 'aop_case_updates_threaded',
'studio' => 'visible',
'label' => 'LBL_AOP_CASE_UPDATES_THREADED',
),
),
),
),
),
);
?>
Do quick repair & rebuild.
1 Like
Thank you soooo much!
Works well now.
ps: the email to operator is still incorrect. the description is still:
<div dir="ltr" style="font-family:Calibri, 'Segoe UI', Meiryo, 'Microsoft YaHei UI', 'Microsoft JhengHei UI', 'Malgun Gothic', 'sans-serif';font-size:12pt;"><div>questa è una prova test</div><div>se questo messaggio,</div><div>ti arriva senza html.</div><div>è tutto OK<br /></div><div><div><br /></div><div>Inviata da Windows Mail</div><div><br /></div></div></div>did you find any solution for the html tags receiving by operator?